Saturday, 2 February 2019

your feedback matters

Tedium treats us into another deep-dive—this time on the ostensibly quaint suggestion box, which for all its simplicity and peril of not heeding what it advice it solicits or fails to manages just to inform and propel the whole reputation-based service economy. The origins of inviting feedback are murky but one of the earliest examples can be sourced to a Shogunate of Edo-Era Japan.
In August 1721, public petition boxes called meyasubako (目安箱) were installed, and the government acted on one popular recommendation and opened up a free hospital the following year for those without means. Development is traced through modern times but one kind of has to balk at what companies demand presently with circumspection since a large part of the utility of the device lie in its honest appeal with the perception of safety and anonymity and with no fear of recrimination—which is largely stripped away with most interactions, either overtly or covertly. What do you think about that? Though our opinions and customer satisfaction is very much sought after and we’re seemingly encouraged to speak up, the voice we’re given is open to act and is an immodest request on the part of the facilitators to push research and marketing off on employees or paying customers.