antication or computer says no

Though am I certain that more frequent- (and more sadly, first-time) fliers have far worst horror stories with far more invested and every once and a while we all need the rough reminder why it is that we have a splendid little caravan to ramble about in and have mostly forsaken the air-carriers for what they are (great-attractors of dormant Icelandic volcanos and terrorism), it was really sobering to experience one’s weekend holiday plans so transformed into their opposite.
Albeit air-travel might only be about reassurance (since there’s little else outside of the engine-room and shipyard that one can do) and the industry ought to attract such people with a native talent for customer-service, or at minimum—deflection, I cannot really blame the ground crew, since their silence and distain were clearly products of the received kind, fearful of losing their jobs if they went off script, it was extremely challenging not to be in the here and now when information was withheld about incremental flight delays until it was too late to find alternative transportation on one’s own.
This crowded and copy-cat market of discount providers has brought a lot of amateurs to the field, and I do assign blame to the business model whose overhead is on the knife’s edge and any cost-cutting measure, opacity and intimidation being foremost because they’re free, will be deployed. Admitting culpability is an expensive prospect, though the rioting mob of declined vacationers both coming and going either for business or pleasure whose simple request were rebuffed was incorrigible. Security was called in as angry fliers breached the counter and took pictures of the staff, distracting them while another captured what was on their computer screens. No goon-squad dispersed the lingering throngs but the host airport did not do much to correct the conduct of this under-performer. I would recommend doing research in one’s carrier’s track-record except that these issues are far too common-place, whether it be a discounter or a private jet. This was the first time that security-theatre was not the most harrowing part of flying, and for the privilege of being born aloft, for the time it took, we well could have driven there. Besides the employees themselves, I feel especially sorry for those who couldn’t have.