Tuesday 2 July 2013

muzak or ambiance

One cultural difference that I have noticed due to conditioning and expectation between Hessian and Bavarian Frankonian behaviours is a minor but one that I find myself always walking away from with an experience—the kind that nearly pushes one towards leaving a customer comment card but since it's positive, few bother though the feeling is nagging.

Because of the hectic pace of employees manning the check-out lines back home, I have myself prepared well in advance, ready to hand off the fiat Geld and little cloth bag ready to pack with not more than I could handily manage and a bevy of apologies if I could not keep pace and held up the line. There is a certain regional deftness that was never really rude but lent to this daily sort of transaction a sense of urgency not to waste any more time of this chore than necessary—plus I imagined that this poor youngish class of cashiers were under pressure, the time that cash drawer was open counted, and constantly rated and expected to go back to stocking the shelves when business was slow. The same chains and the same tyranny of barcodes exist of course elsewhere, however, in Hesse there is less rush expected on the part of the customer, with even divided padded and inclinded lanes behind the register for shoppers to collect their purchases and make room for the next customer, like a plinko game. I wonder what these small but forgiving considerations mean in the broader sense. Still trained to gird myself otherwise, I walk away always a little surprised and with a feeling of accomplishment, however coloured by marketing and etiquette.