feasibility of “emotion cancelling” technology, it has introduced a trial of AI-powered voice-conversion routines into its call-centre operations in aims to reduce the psychological stress incurred by those phone-bank employees worn down by hostile clients, transforming angry tones into more pleasant and calming ones. What do you think? This one-sided conversation wouldn’t seem to de-escalate matters—like a troll that didn’t realise they were muted rather than blocked and I have wanted to disengage from plenty of calls and do funny voices in my head sometimes to take the edge off and things rarely get confrontational—but the software supposedly maintains a restrained level of dissatisfaction and urgency to ensure that the operator takes the cues. The system will also terminate calls that go on for too long or become overly abusive.
Wednesday, 12 June 2024
dis-disgruntled (11. 623)
Via Slashdot we learn that the investment holding company Softbank, after a three year study into the 
feasibility of “emotion cancelling” technology, it has introduced a trial of AI-powered voice-conversion routines into its call-centre operations in aims to reduce the psychological stress incurred by those phone-bank employees worn down by hostile clients, transforming angry tones into more pleasant and calming ones. What do you think? This one-sided conversation wouldn’t seem to de-escalate matters—like a troll that didn’t realise they were muted rather than blocked and I have wanted to disengage from plenty of calls and do funny voices in my head sometimes to take the edge off and things rarely get confrontational—but the software supposedly maintains a restrained level of dissatisfaction and urgency to ensure that the operator takes the cues. The system will also terminate calls that go on for too long or become overly abusive.
feasibility of “emotion cancelling” technology, it has introduced a trial of AI-powered voice-conversion routines into its call-centre operations in aims to reduce the psychological stress incurred by those phone-bank employees worn down by hostile clients, transforming angry tones into more pleasant and calming ones. What do you think? This one-sided conversation wouldn’t seem to de-escalate matters—like a troll that didn’t realise they were muted rather than blocked and I have wanted to disengage from plenty of calls and do funny voices in my head sometimes to take the edge off and things rarely get confrontational—but the software supposedly maintains a restrained level of dissatisfaction and urgency to ensure that the operator takes the cues. The system will also terminate calls that go on for too long or become overly abusive.